Refund policy
Returns & Refunds
Coffee/Tea is perishable, so all coffee sales are final. We do not accept returns on coffee/tea products.
That said, if your order arrives damaged or incorrect, we’ll make it right. Email us within 7 days of delivery at support.unclejacksbrew@gmail.com with your order number and a photo of the issue.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If something is damaged, defective, or not what you ordered, contact us right away so we can review the issue and send a replacement or approved refund.
Non-Returnable Items
We do not accept returns on:
- Coffee/Tea opened or unopened
- Sale items
- Gift cards
- Custom or special orders
International Orders
We do not accept returns on international orders due to the perishable nature of coffee and the cost of international shipping.
If your international order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll work with you to make it right.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process it.
If more than 15 business days have passed since your refund was approved, contact us at support.unclejacksbrew@gmail.com.